Let's communicate Massey
Stream
Students should expect their Stream sites to be opened in the week before semester. If this has not happened by Friday please contact Ralph@exmss.org.nz and EXMSS will find out what is going on. If EXMSS has its way there will soon appear some sort of notification on not-open sites that tells you when to expect engagement. We struggle to understand why the admin guide could not be available weeks in advance alongside a date for the site to open. EXMSS continues to bring these issues to the attention of the University.
Printed Study Material
Providing printed study material has been messy this year. Massey is in the throes of changing its policy and has struggled to label its papers accurately. Furthermore the web-material is often a batch of PDF’s that Massey seems to be expecting students to print. Many will do so, being unaware that the policy states that material will be provided at no cost. But getting the material has meant spending time on hold with the contact center and then being told to speak with the course coordinator and then waiting for the material to arrive. From the student point of view a pretty poor show.
But Massey does has good intentions. Squeezed financially and looking to develop a better web environment for students, it must change the way it delivers its study material. My point is that this should be a managed process with the students informed at each step. EXMSS will continue to work with Massey to find solutions that do not leave students with poor material and wondering what the hell is going on.
Print Material last resort hotline
EXMSS has brokered a direct line into Massey that can quickly resolve your printed study materials issues. Please try the contact center first, but if you are being pushed from pillar to post then email
student-information-resources@massey.ac.nz
All the best for your study. Don’t forget to join EXMSS and support your voice on campus.
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