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Frequently Asked Questions

Use the links below to navigate to the different sections of our FAQ.

  1. 1.Shopping at Watches of Switzerland
  2. 2.Payments & Financing
  3. 3.Repairs & Services
  4. 4.Warranty
  5. 5.Shipping & Returns

1. Shopping at Watches of Switzerland

  1. 1.1 How do I contact Watches of Switzerland client service team?
  2. 1.2 How do I find or contact my local Watches of Switzerland store?
  3. 1.3 How can I find out if an item is in stock in my local store?
  4. 1.4 How can I share my feedback to Watches of Switzerland?
  5. 1.5 How can I remove myself from Watches of Switzerland mailing list?
  6. 1.6 Can I cancel or change my order?

1.1 How do I contact Watches of Switzerland for Online Sales?

For assistance with this query, simply click here to contact our client service team.

Alternatively, you can email us at ecommerceusa@watchesofswitzerland.com.

1.2 How do I find or contact my local Watches of Switzerland store?

The easiest way to find your nearest Watches of Switzerland store is by using our store locator. The telephone number, address and email address are all available.

1.3 How can I find out if an item is in stock in my local Watches of Switzerland store?

The quickest way to find out is by contacting your local store directly. Our store locator can help you find your nearest store and provide you with their contact details.

Alternatively, click here to contact our client service team.

1.4 How can I share my feedback to Watches of Switzerland?

For assistance with this query, simply click here to contact our client service team.

1.5 How can I remove myself from Watches of Switzerland mailing list?

We’re sorry to see you go! Please email us at info@watchesof Switzerland.com with your name and full address details and we’ll take care of it.

1.6 Can I cancel or change my order provided your merchandise has not shipped?

Please call us as early as possible to discuss an order change or cancellation. For assistance with this, simply click here to contact our client service team.

2. Payments and Financing

  1. 2.1 What payment methods does Watches of Switzerland accept online?
  2. 2.2 Does Watches of Switzerland offer financing?
  3. 2.3 How can I apply for Watches of Switzerland credit card?

2.1 What payment methods does Watches of Switzerland accept online?

Watches of Switzerland currently accept all major credit cards including American Express, Mastercard, Visa, Discover and Union Pay. Additionally, Watches of Switzerland also offers online financing options with our partner, Affirm. To find out more about Affirm, click here.

2.2 Does Watches of Switzerland offer in-store financing?

Watches of Switzerland offers a private label program through Wells Fargo Bank, N.A. For further information, please visit the Watches of Switzerland credit card page or contact our Watches of Switzerland Credit team at 1-844-4-USAWOS ❨1-844-487-2967❩

2.3 How can I apply for Watches of Switzerland credit card?

You may visit your nearest Watches of Switzerland boutique location where one of our expert sales professionals will be pleased to assist you.

3. Repairs and Services

  1. 3.1 Does Watches of Switzerland provide repair services?
  2. 3.2 I have a repair in my Watches of Switzerland store, how can I track the progress?
  3. 3.3 What other services does Watches of Switzerland provides?

3.1 Does Watches of Switzerland provide repair services?

At Watches of Switzerland, we offer various watch servicing like movement service, strap replacement and bracelet adjustment for branded timepieces. For further information, please visit our page Luxury Services page or please contact your local store using store finder.

3.2 I have a repair in my Watches of Switzerland store, how can I track the progress?

Your local store is managing your repair and will be able to provide a progress update for you. The most direct way for you to receive an update is to contact your store directly. You can find their contact details by using our store finder.

3.3 What other services does Watches of Switzerland provides?

To continue providing you the best experience possible, we offer a range of services. It is our commitment to excellence and our dedication to you.

To find more about our Engraving and other services, please visit our Luxury Services page.

4. Warranty

  1. 4.1 How long is the manufacturer’s warranty for timepieces valid for?
  2. 4.2 Does Watches of Switzerland provide extended warranty for timepieces?
  3. 4.3 Does Watches of Switzerland provide warranty for repairs and services provided?
  4. 4.4 What are the exclusions applied?

4.1 How long is the manufacturer’s warranty for timepieces valid for?

The Manufacturer’s warranty for timepieces varies by brand and style. However, most warranties are usually valid for two years from the date of purchase. For further information regarding a warranty on your specific timepiece, please click here to contact our client service team.

4.2 Does Watches of Switzerland provide extended warranty for timepieces?

At Watches of Switzerland, we provide 3 years of extended warranty for certain watch brands. If the timepiece malfunctions, Watches of Switzerland at its sole discretion will repair or replace the movement at no charge if such movement shows a manufacturer’s defect under normal use. Exclusions apply, contact one of our retails stores directly for details.

4.3 Does Watches of Switzerland provide warranty for repairs and services provided?

At Watches of Switzerland, we provide service warranty for the services provided at the Watches of Switzerland group watch service center is for 2 years for all brands. Exclusions apply.

4.4 What are the exclusions applied?

This warranty does not cover damage or wear to the case, crown, crystal, strap, bracelet, or battery. Any tampering, modifications, or alterations to the timepiece, or any type of service by any party other than Watches of Switzerland group or the manufacturer will void this warranty. This warranty does not cover accidents, misuse, abuse, neglect, or maintenance service. We do not provide any warranty for Analog shift timepieces and any extended warranty for Armin Strom timepieces.

5. Shipping and Return

  1. 5.1 How is my order shipped?
  2. 5.2 Can I track my order?
  3. 5.3 What is your return policy?
  4. 5.4 Do I pay return shipping costs?

5.1 How is my order shipped?

Watches of Switzerland offers fast and free shipping on every U.S. Mainland order. We ship Monday to Friday via our secure overnight delivery services. All deliveries are made between 8.00 AM and 6.00 PM and require an adult signature upon receipt.

5.2 Can I track my order?

You will receive an email notification when your order is shipped which contains the tracking information and how to track your order. All Watches of Switzerland online purchase requires direct adult signature upon receipt.

Alternatively, you can email us at ecommerce@watchesofswitzerland.com.

5.3 What is your return policy?

On presentation of the original receipt, your purchases may be returned to any Watches of Switzerland stores within 10 days of purchase for timepieces and all other merchandise within 30 days. For a full refund or exchange, the item must be unworn, undamaged and with original packaging. All refunds will be credited in the same tender used for the original purchase. For more information please visit our Return Policy page.

Alternatively, Watches of Switzerland offers free secure return shipping. Please click here to contact our client services team for assistance with this query.

5.4 Do I Pay return shipping costs?

Watches of Switzerland offers free secure return shipping. All returns must be in our original packaging along with original paperwork. To obtain a free secure shipping label, please click here to contact our E-commerce team

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